Frequently Asked Questions
Moving Made Easy — Your Moving Questions Answered
Get the details on how we handle your items, pricing, booking, payments, service areas, and what to expect throughout the process.
Moving made easy
How do I get a quote for my move?
You can request a free quote by filling out the contact form on our website or by calling our toll-free number. We’ll gather information about your move.
How do I schedule a move?
You can schedule a move by contacting us through our website or by phone. We recommend booking at least 2 weeks in advance to secure your preferred date.
What should I do to prepare for my move?
We recommend you start by decluttering and packing items you won’t need before the move. Label your boxes clearly and make a list of valuable or fragile items. Our team can provide packing tips and supplies if needed.
How far in advance should I book my move?
It’s a good idea to book your move at least 4–6 weeks in advance, especially during peak moving seasons. This allows us to ensure availability and plan your move more efficiently.
Can you provide temporary storage for my belongings if needed?
Yes! We offer flexible storage solutions tailored to your needs, whether it’s short-term or long-term. Your belongings will be safe and protected with our complimentary moving blankets and packing supplies, and we can arrange convenient pickup and delivery to make the process hassle-free.
What happens if there’s damage to my items during the move?
While we handle your belongings with the utmost care, unexpected accidents can occur. That’s why we offer insurance options to provide added protection and peace of mind during your move.
About our company
What areas do you serve?
We serve Los Angeles and the surrounding regions, plus long-distance moves to Northern California and select Western states. Please contact us to confirm we can accommodate your specific location.
What services does your moving company offer?
We offer a wide range of services, including residential and commercial moving, packing and unpacking boxes, loading and unloading PODS, trucks or containers, and local moving with a truck, among others. Discover more of the services we offer.
What are your rates?
Our rates vary depending on the specifics of your move. Please contact us for a detailed quote.
Are you insured?
Yes, we are fully insured to protect your belongings during the move. Your peace of mind is our priority.
Do you provide packing materials?
Yes, we offer a range of packing materials for purchase. Please let us know your needs, and we can provide the necessary supplies.
Can you provide references or testimonials from past customers?
Yes, we can provide references and share testimonials from satisfied customers. Check more reviews here.
What payment methods do you accept?
We accept all payment methods, including credit cards, checks, Venmo, Zelle and Bitcoin. Please check with our customer service for specific payment options and policies.
Free Quote
Still Have Questions? Contact Us
Let Thunderhorse Movers & Packers make your move easy and hassle-free.
- Free, no-obligation quote
- A moving coordinator contacts you promptly
- Clear pricing — no hidden fees
Prefer to talk? (877) 217-7959