Privacy Policy

Effective Date: August 21, 2026

Thunderhorse Movers and Packers (“Thunderhorse Moving,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.thunderhorsemoving.online, request a quote, submit a form, use our moving or packing services, communicate with us, or opt in to receive text messages from us.

By using our website, requesting services, submitting information, or communicating with us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

• Contact information, such as your name, telephone number, mobile number, email address, mailing address, origin address, destination address, service address, and preferred method of contact.
• Moving and service information, such as requested moving dates, inventory details, access information, packing needs, service preferences, estimates, booking details, service history, photos or other information you submit, and communications with us.
• Payment and transaction information, such as billing information, payment status, invoices, deposits, records of requested or purchased services, and payment history. Payment-card information may be processed by third-party payment processors and may not be stored directly by Thunderhorse Moving.
• Website and device information, such as IP address, browser type, device information, cookie identifiers, pages visited, links clicked, referring websites, approximate location derived from IP address, and similar information collected through cookies, pixels, analytics, and advertising technologies.
• Communications and marketing preferences, including call, email, and text-message records; quote requests; customer-service requests; marketing consents; SMS opt-in dates and methods; and opt-out requests.
• Information from third parties, such as referral sources, advertising platforms, review platforms, lead providers, social-media platforms, moving partners, service partners, and other sources where permitted by law.

Quote Forms

Our quote-request and contact forms send the information you submit to Google Workspace (Google Sheets and Apps Script), which stores it on our behalf so our team can respond.

When you submit a form, Google may process the information you provide on our behalf. This may include your name, telephone number, email address, move details, origin and destination addresses, preferred service date, inventory information, and messages.

We use information submitted through our forms to respond to your inquiry, provide an estimate, schedule and provide requested services, communicate with you, maintain business records, improve our operations, and protect the security of our website and services.

Please do not submit payment-card information, Social Security numbers, government identification numbers, or other highly sensitive information through a quote-request form unless we specifically provide a secure method and request that information.

How We Use Information

Thunderhorse Moving may use personal information to:

• Respond to quote requests, questions, and customer-service inquiries.
• Provide moving, packing, loading, unloading, delivery, storage coordination, and related services.
• Prepare estimates, schedule services, confirm appointments, manage bookings, process payments, and communicate about your move.
• Send service-related communications, including quote follow-ups, appointment confirmations, scheduling updates, arrival notices, invoices, and customer-support messages.
• Send promotional or marketing communications when permitted by law and, for text-message marketing, only when you have provided the required consent.
• Operate, maintain, protect, analyze, and improve our website, advertising, services, operations, and customer experience.
• Measure advertising performance, including quote-form submissions, phone-call clicks, and other non-identifying website actions.
• Detect, investigate, prevent, and respond to fraud, security incidents, misuse, legal claims, and other harmful or illegal activity.
• Comply with applicable legal obligations and enforce our agreements, policies, and rights.

How We Share Information

Thunderhorse Moving may share personal information with third parties when necessary to operate our business, provide requested services, comply with the law, or protect our rights, customers, and property.

We may share personal information with:

• Service providers and vendors that help us operate our business, including website-hosting providers, Google Workspace, tawk.to live chat, email and communication platforms, customer relationship management systems, payment processors, scheduling systems, analytics providers, advertising platforms, and SMS messaging providers.
• Moving partners, subcontractors, labor providers, storage providers, and service partners when necessary to provide, coordinate, or complete moving, packing, delivery, storage, or related services you request.
• Professional advisers and business partners, including accountants, attorneys, insurers, financial institutions, and consultants, when necessary for legitimate legal, insurance, financial, or operational purposes.
• Government authorities, law enforcement, courts, regulators, or other parties when we believe disclosure is required by law, subpoena, court order, legal process, or necessary to protect the rights, safety, property, or security of Thunderhorse Moving, our customers, or others.
• Successors or participants in a business transaction, including a merger, acquisition, financing, sale of assets, reorganization, or bankruptcy proceeding, subject to applicable law.
• We do not sell personal information for money.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile and SMS Information

Thunderhorse Moving may collect mobile telephone numbers, SMS opt-in information, records of consent, text-message history, delivery information, and opt-out requests in connection with our customer-service and text-message programs.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may disclose mobile information to vendors that support our messaging program, such as telecommunications carriers, messaging platforms, technology providers, customer-relationship-management providers, and customer-service vendors, only as necessary to operate, administer, secure, or support Thunderhorse Moving’s text-message program. These vendors may not use mobile information for their own marketing or promotional purposes.

SMS/Text Messaging Program

Thunderhorse Moving may send text messages for customer service, quote follow-up, scheduling, appointment confirmation, move updates, delivery or arrival notices, and, if you separately opt in, promotional or marketing offers.

By providing your mobile number and affirmatively opting in, you agree to receive recurring automated text messages from Thunderhorse Moving at the mobile number you provide. Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency varies based on your interactions, requested services, and preferences. Message and data rates may apply.

Reply STOP to any Thunderhorse Moving text message to opt out of future text messages. Reply HELP for help.

For support, call (877) 217-7959 or email packers@thunderhorsemoving.online.

We may send a one-time confirmation text after you submit an opt-out request. We retain records of SMS consent and opt-out requests to administer our program, respond to requests, and meet legal and carrier compliance obligations.

Google Ads, Analytics, and Advertising Measurement

We may use Google Ads, Google Analytics, Google Tag Manager, cookies, pixels, conversion-tracking tags, call-tracking tools, and similar technologies to understand how visitors use our website, measure advertising performance, track non-identifying actions such as quote-form submissions and phone-call clicks, improve our website and services, and prevent fraud or misuse.

These technologies may collect or receive cookie identifiers, device and browser information, IP address, pages viewed, referring source, website interactions, and information about whether an action was completed on our website.

We may share website, device, cookie, and conversion-event information with Google and other advertising or analytics providers so they can provide analytics, advertising measurement, and related services on our behalf.

We do not intentionally transmit names, email addresses, telephone numbers, street addresses, moving details, inventory details, or other directly identifying information through ordinary Google Ads or Google Analytics tracking tags.

If we use Google Ads remarketing or similar audience features, Google and other third parties may use cookies or similar technologies to show Thunderhorse Moving advertisements based on prior visits to our website. You can manage Google’s advertising preferences through Google Ad Settings.

If we use Enhanced Conversions, we may provide Google with limited first-party customer information, such as an email address or telephone number collected through our website, in a protected or hashed format, to improve the accuracy of conversion measurement. We will do so only in accordance with applicable law and applicable consent requirements.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, advertising technologies, and similar technologies to operate our website, understand how visitors use it, measure advertising performance, identify technical issues, and improve our services.

You may be able to adjust your browser settings to refuse or delete cookies. Certain website features may not function properly if cookies are disabled.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies for analytics, advertising, remarketing, or personalized advertising.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, prevent fraud, comply with legal obligations, enforce our agreements, and support our operations.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you. You may also request information about our data practices.

To submit a privacy request, opt out of marketing communications, or ask a question about this Privacy Policy, email packers@thunderhorsemoving.online or call (877) 217-7959.

Please include your name, contact information, and the nature of your request. We may need to verify your identity before responding to certain requests.

You may opt out of promotional emails by using the unsubscribe link in the email. You may opt out of text messages by replying STOP. Opting out of marketing communications does not prevent us from sending non-marketing communications about an active quote, booking, move, payment, safety issue, or other transaction, where permitted by law.

California Privacy Notice

California residents may have rights under applicable California privacy law to request access to specific personal information we collected about them, request correction of inaccurate personal information, request deletion of certain personal information, and obtain information about our data practices, subject to legal exceptions.

In the preceding 12 months, we may have collected the categories of personal information described in the “Information We Collect” section from you directly, from your use of our website, forms and communications, advertising and analytics providers, referral sources, review platforms, social-media platforms, moving partners, and service providers.

We use and disclose this information for the purposes described in this Privacy Policy.

We do not sell personal information for money. We may disclose personal information to service providers, contractors, moving partners, payment processors, communications providers, advertising and analytics providers, and other parties described in this Privacy Policy for legitimate operational and business purposes.

To submit a California privacy request, email packers@thunderhorsemoving.online or call (877) 217-7959. We may need to verify your identity before completing your request.

Third-Party Links

Our website may include links to third-party websites, payment providers, review platforms, social-media platforms, or other services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing them with personal information.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website and update the Effective Date at the top of this Policy.

Your continued use of our website or services after an update means you acknowledge the updated Privacy Policy.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors use our website through heatmaps, session replays, and usage statistics. Clarity collects information such as clicks, scrolling, and pages visited using cookies and similar technologies. We do not use it to collect form entries such as your name, phone number, or address. Learn more in the Microsoft Privacy Statement.

Live Chat

Our website uses tawk.to, a third-party live chat service, so you can message our team. Messages and any information you choose to share in the chat (such as your name, phone number, email, or move details) are processed by tawk.to and used only to respond to you and help with your move.

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